At 15k Vape, your privacy is extremely important to us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect your personal data.
By visiting or using our website (15kvape.com), you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to help us operate effectively and provide you with the best possible experience.

Personal Information

When you make a purchase or create an account, we may collect personal details such as:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through our payment partners)

Non-Personal Information

We may also collect non-identifiable information, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed, time spent on site, and referral sources

This helps us understand how visitors use our website and improve functionality.

Cookies

We use cookies to personalize your shopping experience and track website performance.
You can manage or disable cookies through your browser settings, but some site features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill purchases, handle payments, and manage shipping or returns.

  • Improve Services: Analyze customer behavior to optimize our products and website performance.

  • Communicate with You: Send order updates, customer service messages, or promotional offers (you may unsubscribe anytime).

  • Prevent Fraud: Detect and prevent unauthorized transactions and ensure website security.

We only use your information for purposes consistent with this policy and do not sell your personal data.

3. Data Protection

We take strong measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
While we use secure servers and encryption, no online transmission or storage system can be guaranteed 100% secure. We continuously review and update our data protection practices.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share data in these limited cases:

  • Service Providers: With trusted third parties (e.g., payment processors, logistics companies) that assist in fulfilling your order. These partners are obligated to protect your data and use it only as directed by us.

  • Legal Obligations: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity. You will be notified if this occurs.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request corrections to inaccurate or outdated data.

  • Deletion: Request deletion of your personal data, where legally applicable.

  • Opt-Out: Unsubscribe from marketing emails at any time by clicking “unsubscribe” at the bottom of any email.

  • Data Portability: Request to receive your data in a commonly used format, if applicable.

To exercise these rights, please contact us at [email protected].

Note: Certain legal or transactional records may be retained for compliance or auditing purposes.

6. Children’s Privacy

Our website and services are not intended for individuals under the age of 21.
We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete such data promptly.

7. Third-Party Links

Our website may contain links to external websites or services.
Please note that we are not responsible for the privacy practices or content of these third-party sites.
We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
When updates occur, the “Last Updated” date will be revised at the top of this page.
We recommend reviewing this policy regularly to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: [email protected]
📞 Phone: +86 133 6063 1532
🏢 Address: Room 312, No. 23, Wusha Xinle Road, Chang’an Town, Dongguan, China